FAQ · Noorvia Pakistani Lawn and Formal Wear
Buyer help
Noorvia FAQ
Practical answers to the most common questions buyers ask before ordering. Still stuck? WhatsApp 03350152355.
Ordering
How do I place an order on Noorvia?
You can order directly from any product page using Add to Cart, or message us on WhatsApp 03350152355 with the product link. We confirm availability and delivery city before dispatch.
Do I need an account to order?
No — checkout works as a guest. WhatsApp orders do not need an account at all.
Can I order through WhatsApp only?
Yes. Send the product link to 03350152355, confirm your size or design number, delivery city, and we set it up for you.
How do I confirm a design is in stock?
The product page shows In stock or Few left in real time. For absolute certainty before COD dispatch, WhatsApp us with the design number.
Can I order multiple items?
Yes. Add to cart from each product page, or send WhatsApp a list of product links.
WhatsApp support
What is the WhatsApp support number?
03350152355. Available Mon–Sat, 11 AM – 8 PM.
How fast does Noorvia reply on WhatsApp?
Usually within an hour during business hours. Outside hours, we respond next working day.
Will Noorvia confirm before dispatch?
Yes. Every order is confirmed on WhatsApp before we hand it to the courier.
Stitched and Unstitched
What is the difference between stitched and unstitched?
Unstitched is a 3-piece fabric set (shirt, dupatta, trouser) that you give to your tailor. Stitched is ready-to-wear in S, M or L sizes — you wear it as delivered.
Which is better for Eid?
Unstitched if you want custom fit and time to tailor; stitched if you need it immediately. We carry both.
Can you stitch the suit for me?
We do not offer stitching at this time. Many local tailors in Pakistan can stitch unstitched pieces within 5–10 days.
Fabric and Sizing
What fabrics do Noorvia products use?
Most pieces are premium printed lawn (shirt and trouser) with lawn / voile dupattas. Specifics are listed on each product page under Product details.
What size should I order in stitched suits?
Sizes are S, M and L. Check the size chart on the product page. If unsure, WhatsApp us your bust + waist measurement and we guide you.
Are colours exactly like the photos?
Catalogue photography is supplied by the designer; minor variation can happen due to your screen. We send extra photos on WhatsApp if you want to compare.
Delivery and COD
How long does delivery take?
2–3 business days nationwide across Pakistan after dispatch confirmation.
Which cities do you deliver to?
All major and most smaller cities — Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Sialkot, Gujranwala, Hyderabad, Quetta and many more. Confirm on WhatsApp for unusual locations.
Is Cash on Delivery available?
Yes, COD is available across Pakistan. You pay the courier on delivery.
Do you ship internationally?
Not at this time. Noorvia ships within Pakistan only.
How will I know my order has shipped?
You will receive a WhatsApp message with courier and tracking details once your order is dispatched.
Exchange and Returns
What is Noorvia exchange policy?
3 days from delivery, for wrong items or damaged pieces only. WhatsApp unboxing photos to 03350152355 within 3 days and we arrange replacement or refund.
Can I return a product because I changed my mind?
Change of mind is not eligible for exchange. We confirm details on WhatsApp before dispatch to prevent unwanted orders.
What if I receive a defective product?
Send unboxing photos to WhatsApp within 3 days. We ship a replacement or refund per your preference.
How long does a refund take?
After confirming the issue, refunds are processed within 3–5 business days. COD refunds are returned by bank transfer.
Care and Other
How should I care for my lawn suit?
Cold hand wash or gentle machine wash, wash darks separately, iron on reverse to protect prints, dry clean recommended for embroidered pieces.
Are Noorvia products original designer catalogue pieces?
Yes. Every piece is sourced directly from authentic designer catalogues — Shani Arts, Gull-E-Rukh, Kalal, Sobia Waseem, Bin Iqbal, Tawakkal Pret and others.
Can I cancel my order?
If the order has not dispatched yet, yes — message us on WhatsApp immediately. After dispatch, the exchange / refund rules apply.